Courses

Sexual Harassment for Employees: Basic Understanding and Behavioral Guidelines

The purpose of this course is to help all employees understand and deal with sexual harassment. This course will help you understand what sexual harassment is, how to recognize it, and what to do about it.

Prerequisites

None.

Benefits of taking this Course

After you complete this course you will be able to:

• Authenticate and prove that you have met your burden of responsibility on Sexual Harassment training
• Define sexual harassment and its two primary types
• Identify basic myths and misconceptions surrounding sexual harassment
• Recognize the boundaries of acceptable and unacceptable touching behaviors
• Recognize the boundaries of acceptable and unacceptable looking behaviors
• Recognize the boundaries of acceptable and unacceptable verbal behaviors
• Develop a set of skills to deal with harassers
• Understand why sexual harassment behavior is viewed as an abuse of power
• Develop skills to monitor and judge your own behavior to avoid being accused of sexual harassment

Course Contents

Topic 1: Introduction to Sexual Harassment Training

• Introduction to sexual harassment training
• Why is this training important?
• Background information
• Definition of sexual harassment
• Verbal and physical harassment
• Two types of sexual harassment situations
• Quid Pro Quo
• Hostile Environment
• Hostile Environment Criteria
• Avoiding Accusations of Harassment
• Guidelines for avoiding accusations of harassment
• How a harassed person feels
• Reactions to sexual harassment

Topic 2: Common Myths about Sexual Harassment

• Common Myths about Sexual Harassment
• Important Facts
• Important Statistics
• Reverse sexual harassment

Topic 3: Appropriate Touch

• Appropriate Touch
• Explanation of Appropriate Touch
• Acceptable vs Unacceptable
• Rules of Touch
• Appropriate Touch Review

Topic 4: Appropriate Eye Contact

• Appropriate Eye Contact
• Explanation of Appropriate Eye Contact
• Acceptable vs Unacceptable Eye Contact
• Reasonable Person Standard
• Reasonable Woman Standard
• Appropriate Eye-Contact Review

Topic 5: Appropriate Speech

• Appropriate Speech
• Explanation of Appropriate Speech
• Conversational topics
• Compliments
• Examples of compliments
• Innuendo
• Sexual Innuendo
• Sexist Innuendo
• Jokes
• What to do about Offensive Jokes
• Offensive Jokes continued
• Personal Inquiries
• Examples of Personal Inquiries
• Appropriate Behavior Review

Topic 6: What to do if You are Harassed

• What to do if You are Harassed
• Direct Confrontation
• Company Complaint Procedure
• If You're Not Comfortable
• File Complaint with EEOC
• Time Limits
• Role of FEP Agencies
• Late Filing
• EEOC Investigation
• Investigation Process

Topic 7: Special Concerns of Union Members

• Special Concerns of Union Members
• Your contract
• Your union
• Grievance procedures
  • Female union members
• Special concerns of union members review

Topic 8: Healthy Relationships in the Workplace

• Healthy Relationships in the Workplace
• Consensual sexual relationships
  • Sexual relationship
• Breaking up
• Healthy relationships review

Topic 9: Review

Final Exam

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Managing Conflict

Managing conflict is intended for executives, managers and employees who are interested in minimizing or eliminating conflict between employees or between employees and customers.

This course will provide ideas and models that will help all managers deal with conflict both within themselves and between other employees.

Prerequisites

None.

Benefits of taking this Course

After you complete this course you will be able to:

• Identify the early warning signs of conflict
• Recognize when it is necessary to step in and counsel
• Perform a step by step process for successful conflict resolution
• Apply good listening and communication skills
• Gain the trust of all parties involved in the conflict
• Develop inventive techniques for solving conflicts

Course Contents

Topic 1: When Does Conflict Occur?

• Good news about conflict
• Benefits of Managing Conflict
• Negative Conflict
• Avoiding Conflict
• Positive Conflict
• Your Perceptions

Topic 2: Conflict in the Workplace -- Functional vs. Dysfunctional

• Functional vs. Dysfunctional Conflicts
• Functional Conflict
• Example of Functional Conflict
• Dysfunctional Conflict
• Example of Dysfunctional Conflict

Topic 3: Where Do Conflicts Come From?

• Common Sources of Conflict
• Types of Situations
• Disagreement Between Co-workers
• Unwillingness to Change
• Disputes Over Working Conditions
• Personality Differences
• "It's Not My Job" Conflicts

Topic 4: How Can I Respond to Conflict?

• You Can Choose How to Respond
• Avoidance
• Defusion
• Confrontation Review

Topic 5: What is the First Step of Resolving Conflicts?

• Diagnosing Conflicts
• Remain Impartial
• Actively Listen
• Stakeholders
• The BBQ Brisket: A case study
• Stakeholders Need Information
• Stakeholder Goals
• Stakeholder Methods
• Stakeholder Feelings

Topic 6: How Do I Solve Conflict?

• Conflict Resolution Step 1
• Conflict Resolution Guidelines
• Conflict Resolution Step 2
• Successful Conflict Resolution
• Beware of First Impressions
• Are you Ready to Solve the Conflict?
• Be Sensitive
• Sensitivity Guidelines

Topic 7: Guiding Principles

• Four Guiding Principles
• Keep Your Dignity
• Actively Listen
• Don't Expect to Change Others
• Express Your Perspective

Final Exam

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Cyber Security Awareness

In today’s world of increasing threats to corporate and organizational networks, a simple oversight can lead to data theft that may ultimately cost you both personally and professionally.

MindIQ’s Cyber Security Course will provide you with security best practices so you can take to help prevent attacks on your system or network.

Prerequisites

None.

Objectives

After you complete this course you will be able to:

• Understand the high price to you personally and professionally if your security has been compromised
• Understand the different ways in which security on your system or network can be compromised: physical, social, and software
• Learn step by step best practices for maintaining physical security of your system and sensitive documentation
• Learn what to do and where to go if your system’s security has been compromised

Course Contents

Course Objects

Overview of Topics Covered

Why Security

Electronic Security Threats

• Malware
• Viruses
• Spam and Spim
• Prevention
• Positive Conflict
• Top 10 Cyber Security Tips

Additional Security Tips

• Physical Security
• Mobile Devices
• Use and Abuse of Email
• Awareness

Social Cyber Security Threats

• Preventing Identity Theft
• “Social” Engineering
• Dumpster Diving
• Phishing
• Resources

Quiz

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The Sales Boot Camp

Whether you have been selling for a while or you are new to the profession, The Sales Boot Camp will help you get the most personal, professional, and financial gratification from the field you have chosen. Sales can be the most lucrative career if you keep your skills sharp and follow guidelines and tips provided for you in the Sales Boot Camp. The Sales Boot Camp was written by a seasoned sales professional with over 30 years successful selling experience including several multi-million dollar deals.

The skills you will learn are tested and timeless so you can refer to it as often as needed to refresh your skills! The Sales Boot Camp includes a “work book”, sales scenario vignettes, and audio clips to help you get the most out of your learning experience.

Prerequisites

None.

Objectives

After you complete this course you will be able to:

• Know how to find a prospecting list
• Set sales goals
• Qualify a prospect
• Make effective cold calls
• Keep track of your prospects
• Leave effective voicemails
• Make an excellent impression on face to face sales calls
• Understand the psychology behind the sale
• Guide the customer to the close
• Trial Close
• Know and understand different buying signals and how to respond to them
• Understand when the customer or prospect is leading you on or stalling
• Understand different sales objections and how to respond to them
• Learn when to hold ’em, when to fold ’em, and when to walk away from prospect
• Use closing techniques that work!
• Keep a customer for life!
• Where to go for help and support

Course Contents

Introduction

Welcome and forward from author, Louis Bernstein

The Product

Love Your Product

Find Someone to Sell To

• Prospecting
• Getting to Know Someone
• Set Goals
• Selling by Phone
• Selling Face to Face
• Call Demo 1
• Call Demo 2
• Leaving Voicemail
• Keeping Track of Your Prospects
• Learn to Like It
• Persevere

Questions

Establishing a New Relationship

• What to ask
• What not to ask
• Finding the Need (video)
• Finding the Want (video)

Questions

Qualifying a Prospect

• Is There Really a Sale Here?
• Who Makes the Decision Here?
• Qualifying Questions

Questions

Objections

• Opportunities in Disguise
• Your Price is Too High (video)
• We’re Happy with our Current Vendor (video)
• Resistant to Change (video)
• Answering the Challenge
• Walking Away
• Walking Away (video)
• Stalling the Sale
• Moving it Along

Questions

Buying Signals

• It’s Showtime!
• Getting Tripped Up
• Leverage

Questions

The Close

• Role Playing
• The Trial Close
• Asking for the Order
• Now Shut Up!
• Conquering Fear

Questions

After the Sale

• Upselling
• Staying in Touch

Tools and Resources

• Referrals and Recommendations
• Your Sales Cycle
• Selling Products versus Services
• Selling Products Your Customer or Prospect Can Try
• Paint a Picture
• Features and Benefits
• Attitude, Attitude, Attitude!

After the Sale

• Honesty
• Integrity

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Business Ethics for Employees:

Business ethics is no longer a subject reserved for executives and managers. Employees on the front line dealing with customers, suppliers, competitors and their peers are expected to make good decisions every day based on the organization’s values and contemporary standards in business ethics. If they do not, the costs to them and their organizations can be high, both in financial and reputational terms. This course helps employees understand the importance of acting ethically and of recognizing an ethical dilemma. It helps them make ethical decisions and provides guidance for their ethical responsibilities in their daily work life.

Prerequisites

None.

Benefits of taking this Course

After you complete this course you will be able to:

• Explore ethical awareness
• Explain individual values and organizational values
• Understand the importance of doing business ethically
• Identify ethical issues
• Recognize the steps for ethical decision making
• Understand the importance of consultation
• Identify resources for support
• Recognize ethical responsibilities

Course Contents

Understanding Ethics

1. Ethics at Work

2. Myths About Business Ethics

• What's Ethical and What's Legal
• Ethics Only Involves Wrongdoing
• Ethics Shouldn't Be Taught

3. Why is Ethics Important?

• Case Study 1
• Case Study 2
• Case Study 3
• Case Study 4
• High Costs

4. Whose Values are Important?

• Scenario 1
• Scenario 1 Continued
• Conflicting Values
• Clarifying Values
• Ethical Wrongdoing

5. Learning Check

6. Stages of Ethical Development

• Stage One: Ethical Awareness
• You Be The Judge
• Ethical Dilemma?
• Ethical Dilemma Chacteristics
• Ethical Dilemma Exercise
• Resolving Dilemmas
• Resolving Dilemmas Continued
• Stage Two: Ethical Reasoning
• Ethical Reasoning Exercise
• Ethical Reasoning Exercise Analysis
• Ask Questions
• Think Through the Situation
• Make a Decision
• Review Your Decision
• Review Your Decision Continued
• Stage Three: Ethical Action
• Tell and Listen to Stories
• Tell and Listen to Stories Example
• Keep Seeking Answers
• Stage Four: Ethical Leadership
• Ethical Responsibility: One
• Ethical Responsibility: Two
• Ethical Responsibility: Three
• Ethical Responsibility: Four
• Ethical Responsibility: Five
• Ethical Responsibility: Six
• Personal Responsibility Example

7. Final Learning Check

• Final Learning Check Case Study

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